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  • Writer's pictureDodmoor House

Service at Dodmoor House...

"Thank you again for everything, and for dealing with my unorganised mess and turning it into a dream! You and the team are amazing!" - Nikita, married at Dodmoor on 13th May 2023.  


Personal service is something we are hugely proud of at Dodmoor, and something that is incredibly important to us (and has been ever since we opened in 2006)! We have won several awards for customer service (including the Hitched and Bridebook awards), as well as winning the 'Best Event Team' in the 2019 UK National Wedding Industry Awards. We passionately believe in giving your wedding the personal touch it deserves and providing you with the service that you deserve!



We are a family-run wedding venue, and exclusive use of the barns is always guaranteed - meaning the venue is all yours for you and your guests on your Big Day. We can provide you with an extensive list of local suppliers to contact if you choose, or we offer the flexibility of sourcing all of your own suppliers if you wish (including caterers), meaning the day is 100% YOURS.

We offer as much help as you want throughout the planning of your day, and your personal wedding coordinator will hold an in-depth planning meeting with you two months before the wedding to go through everything in detail, so that nothing is left to chance on the day itself. We also hold a number of Open Events throughout the year, giving you the opportuniy to come over and chat about your ideas with us, meet potential suppliers and show off your venue to family and friends!



Our team of coordinators are all wedding obsessed themselves, and we could talk for hours about your plans and ideas! From the moment we meet you on your initial viewing, our aim is to find out exactly what you're looking for and what YOU want for your special day.


After a viewing you would have the choice to hold a date for two weeks if you'd like (there is no cost to do this, and the date would be held in your name while you're making further wedding decisons), and if you then confirm your booking with us, that is where the fun really begins!



We want you to feel in safe hands from the get-go, and while your personal coordinator wouldn't be assigned to you until around three months before the wedding, you are always welcome to speak with any member of the team, at any time! We would always encourage you to call or email us with any questions you may have - however big or small - as we are happy to help with whatever you might need!


Eden who got married at Dodmoor on 4th November 2023 said "Nothing was ever too much to ask from Dodmoor. Every tiny little detail was thought through, and every time I emailed to ask something that felt a bit silly and insignificant, Dodmoor’s response always made me feel the opposite - they took every query seriously and thought it through properly. The team at Dodmoor are really amazing at what they do, and you can be sure to know that you are in the safest of hands if you book with them!"



You would also be welcome to re-visit the venue at any time before your wedding, whether that's at an Open Evening or at an appointment you may have booked yourselves (we will always try to accommodate extra viewings or visits when we can, and you can bring suppliers along too if needed!). Your 'Day in Detail' planning meeting would usually take place around 2-3 months before the wedding, however there is also the option to schedule a midweek consultation with us before this meeting if you have any burning questions you'd like to go over before then. We want you to feel at ease during the planning stages!


The months and weeks will fly by (no really, they will!), and before you know it you'll be back for your planning meeting! We find this meeting so exciting, and always hope that you leave feeling excited too. The aim is to finalise every little detail, and we would take notes throughout enabling us to then put together a 'wedding plan' for your day. This plan would also be sent out to you and your suppliers (we would directly liaise with your suppliers at this point), so we are all on the same page on the day.



It is at this meeting that you would meet your wedding coordinator (you may have already previously met them at a viewing or open event!), and they will be your dedicated point of contact from that point onwards (please note though that if this person was ever out of the office or on holiday, there are still plenty of us available to help or answer any questions in their absence!).


In your meeting, timings, ideas, decor plans, suppliers and everything else would be discussed. We won't let you leave without feeling like you know exactly how the day is going to run! Eden went on to say "Our ‘Day in Detail’ meeting was great, too. Kara and Louise came to the meeting having thought through almost every minute of the day - it really was so thorough! They let us know of any potential logistical issues, and had solutions for them too. We left the meeting feeling that everything was taken care of and we didn’t have anything to worry about, which is such a great way to feel when you hear of other couples feeling very stressed out in the weeks before their wedding!"



Your personal 'wedding plan' timeline is sent out to you around a week after the meeting (along with some other helpful paperwork), and we will then contact your suppliers to inform them of timings and any logistical stuff too. We're all yours for the next couple of months in the lead up, and before you know it, it's the day before your wedding.


We like to meet with you the day before too, just to check any final bits and allow you to drop off all of your 'wedding items'. These could be items such as decorative bits, your wedding dress and your drinks (if you're taking advantage of the no-corkage period and providing your own beverages!). We will take everything from you (hopefully freeing up some space in your car AND your house!), and then go over any last minute questions if you have any!


And then just like that, it's the Big Day. Your coordinator will be there for you all day (usually from around 10am-9pm), but there will also be a whole team of Dodmoor staff here to support your day too (with an evening manager taking over when your wedding coordinator finishes their shift)! While your suppliers will set up their items for you (such as a florist or venue dresser) and your caterers will handle all things catering related (see our blog on 'who does what at Dodmoor' here), the Dodmoor Team are on-site from 8.30am to prep for the day from our side.



Your coordinator will be present at all times for anything you may need, but our main aim is for you to relax and enjoy the day, and really not need to worry about a thing! We will be ensuring the venue is set, welcoming suppliers, keeping an eye on timings and making sure everything is happening as and when it should, and of course - making sure you are having the best day!


We would also be there for the little things too - like pinning on buttonholes - and then there's the bigger things - like prepping you for the aisle walk! We would take our time to come and let you know that your registrar's meeting would be taking place shortly (if you're having a civil ceremony), and after that we'll line you up ready for the music to start, and make sure you're totally ready to go. No pressure!



Our team of staff are as passionate about service as the coordinators are, so they will all be on hand to keep the day flowing perfectly too. There are normally at least 10 Dodmoor staff involved on any wedding, depending on your guest numbers. They would be here for jobs such as set up and take down of the venue, furniture moving, drinks service, bar service, and the little things like cutting up your wedding cake!


As mentioned, your caterers would be in charge of all things catering and would therefore serve your canapes and meal, but the Dodmoor staff are in charge of serving drinks. And let us assure you, we will never let a glass run dry! We will be there to immediately serve trays of drinks to you and your guests after the ceremony, and would then continuously top you up throughout the drinks reception and meal.



Then there's the things that might not have crossed your mind when first planning your wedding, but then start to wake you up at 3am! ...Who will light all of the candles on the meal tables? Who will hold my dress up and keep an umbrella over my head if it's raining? That would be us! And we're very happy to do so!



Eden finished her review by saying "We cannot write this review without also making a special mention to Kara, who was the co-ordinator for our day. Firstly, Kara is just such a lovely person - always positive and enthusiastic about all of our ideas and plans, and just so easy to talk to. Beyond this though, she is incredible at her job! She made the day run SO smoothly, even though we had a very jam-packed itinerary. We didn’t have to think about ANYTHING on the day, Kara was on top of everything throughout. We felt so lucky to have such an amazing person running our day! I tend to worry, A LOT, but I can honestly say that I did not worry once when it came to Dodmoor. If you are considering booking with them, please do!"


It really is our pleasure to support you in ensuring you have the best day of your lives, and we pride ourselves on the service that we provide here at Dodmoor. We hope that we can also feel like a friend and someone that you can trust! Whether it's help and advice in the lead up or support and guidance on the day, making your wedding day perfect is our number one priority from the moment we meet you.



Below are some lovely reviews from some of our wonderful couples, who we cannot thank enough for their incredibly kind words! All of our couples hold special places in our hearts, and these reviews make us feel seriously warm inside, and continue to show us why we are so passionate about what we do.


"When we first visited Dodmoor House at one of their open evenings we were wowed by this beautiful venue.


More importantly it quickly became apparent that the whole team at Dodmoor are dedicated to making your day exactly how you want it to be whilst their experience means support and guidance is always on hand if needed.


We chose several of their recommended suppliers and this was clearly a benefit as each slotted into their role seamlessly, many guests commenting on how smooth the transitions were throughout the day.


For a venue that only does weddings, the highest praise we can offer is that you're made to feel like yours is the only one. If you want your day to be relaxed and stress-free, confident that you're in expert hands then you'll not regret choosing Dodmoor.


Thank you to Louise and the team for giving us such an amazing and memorable day!" - Angela and Paul


***


"We were lucky enough to grab a last minute cancellation at Dodmoor House, so we had 5 months to plan our big day without a clue on where to start.


From the moment we stepped into the grounds, we knew this was the place we were going to get married, Louise showed us round and we fell more and more in love with Dodmoor House.


From booking, the amazing team at Dodmoor House helped us every step of the way, we didn’t have a clue where to start and they guided us and advised us every step of the way.


We cannot praise our Wedding Coordinator Kara enough, she was fantastic. From our first meeting she was brilliant, so knowledgeable and so helpful.


On the big day, everything ran so smoothly the barns were decorated beautifully, Kara was of course amazing, helped calm my outrageous nerves and fixed my veil for me. She was so approachable and made sure everything was perfect. The staff were so helpful! It truly was the most perfect day and I wish I could do it all over again." - Tasha and Aaron


***


"From the minute we stepped into Dodmoor the team were responsive, incredibly helpful and so friendly. They really made us feel like we were the only couple that mattered.


They kept us up to date every step of the way, giving us plenty of options to choose from when we weren't sure what we wanted, and just generally made the whole process seamless.


We particularly want to thank our coordinator Alice, who spent so much time going through what we wanted and making our ramblings a reality.


We would not hesitate to recommend them to everyone that asks!" - Sarah and Edward


***


"I couldn’t fault Dodmoor house, we are truly grateful for all of the help and support the staff gave us starting right from when we arranged a viewing up until the last second of our big day.


If you are looking for a stress free venue that you can trust to not have a single glitch, this is the venue for you. They tell you exactly what you need to do and point you in the right direction for every single step.


They set up all of our decorations which were placed exactly how I imagined, they cleared everything away at the end of the night, all I had to do was place the boxes back in to our cars.


The venue itself was perfect for what we wanted - relaxed, cosy, intimate, rustic. Beautiful in any weather, amazing photo backdrops. It was the most perfect day and we will cherish Dodmoor House and the team forever.


You will not be disappointed as you can tell by the reviews/awards, this venue means business when it comes to planning weddings, no matter how unique or classic. Thank you Dodmoor for everything." - Rianna and Josh


***


"We fell in love with Dodmoor from the moment we set foot on the grounds. It was Mark who showed us round and he was so passionate about his venue, and really showed an interest in our day. We felt like we were the only people to get married there and just knew it was the place for us. It is a beautiful venue and perfect for an intimate ceremony.


From the off, Dodmoor were so helpful with the information they provided - not only about how you can make the day your own but also a super helpful list of recommended suppliers! They are so flexible and accommodating, we provided a lot of our own decorations which they kindly set up for us, and we also provided our own reception drinks including Pimms and they cut and prepped all the fruit for us.


We had the day in detail meeting about 3 months before our day which helped us feel so reassured that everything was on track. It meant that on the day we could just completely relax and let the day run without any stress. Our co-ordinator Eleanor was just fantastic! We cannot thank you and Dodmoor enough." - Georgia and Scott


***


"Dodmoor House was the first venue we looked at in 2022 after getting engaged, and immediately we both fell in love. We adored the rustic barn aesthetic, the coziness of the whole place, the decorations, and the fact that the venue has a bridal suite for the couple after the wedding, and to get ready in on the morning of.


The staff are simply amazing, and our wedding co-ordinator Eleanor was flawless, and she executed our every wish and desire for the day. Everything was set up to perfection with no stress on our part, every aspect of the day went perfectly and smoothly.


Eleanor seemed to know exactly what we needed at any given moment and appeared like magic. Dodmoor House simply gave us the best day of our lives and we will be forever grateful to them for that." - Emma and Jonathan







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